FAQ

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Here are the most common questions you have asked us. Contact us if you have any other questions.

Yes. The games have been updated to be totally playable outside. Prices have been lowered to reflect this, please follow Government guidelines whilst playing. When Covid restrictions ease, we will change games back to their full pre-covid structure.

Our games are text based, meaning you will receive clues directly to your phone, and when you text back the answer our in-house software will automatically respond with the next question! For more information, see our “How it works” page

Fear not, our games don’t require a specific time slot or booking to play, i.e they do not require you to play at 2pm Tuesday the 25th January. However, they will often require you to start at a certain time of day and week, so for example on weekends starting between 11 and 3pm (see question below for more explanation). But if you can’t make the weekend you planed on playing, just wait till the next weekend you are free! Each game specifies the times it can be played on both the website and the text you receive. Alternately you can request a refund, go to our contact page.

Some of our clue hunts require entrance to certain parks or establishments that close at a certain hour. Therefore, to ensure you get access to these we need to start at a certain time to make sure you can finish the clue hunt.

Don’t worry. Our clue hunts don’t have to be finished on the day you start them. So if something comes up half way through, you are more than welcome to leave and come back another day, as long as that day is in line with the time start requirements of that clue hunt. I.E if the clue hunt has to be started between 11am and 3pm on a weekend, please come back and play it on any other weekend between 11am and 3pm.

Yes. Our booking system allows you to book for several teams and each team can have several numbers that receive and send texts. Each team is also time tracked to allow for healthy competition! You can get your times afterwards on our leader board! Or on your account. We recommend leaving a 10-minute gap between teams starting, to do this just send the start text at a later time! But generally teams don’t tend to follow each other as each will solve the clues at different speeds!

Absolutely! Though children should be supervised. Under 10s can play free!

You should receive a welcome text within seconds of signing up, please check your Sms texts. If this does not happen please contact us using our contacts page, or email info@capitalcluehunts.com and we will sort it for you immediately.

Instructions on how to begin each clue hunt are emailed to you and you should receive a text upon signing up. To begin the clue hunt just respond to the number that texted you when you signed up with the starting phrase (which is given in the text).

If you plan on hosting a large corporate (or otherwise) event, please get in touch at info@capitalcluehunts.com we would gladly create a bespoke clue hunt. Similarly, we are always happy to work with sponsors, please get in touch!

Fear not. If you text a wrong answer, though there will be a time penalty there will also be the option to request help, which will then provide you with a link which gives further clues on each question. So for example, if you don’t understand “follow the water” you can request help which would explain this meant “follow River street which is on your left” then once you’re back on track you can get back to the cryptic! There is no time penalty for asking for help!

None of our games require any prior knowledge of the City, the area or the theme. As long as you have a brain for the cryptic and a grasp on the English language you’re good to go!

None of our games require any prior knowledge of the City, the area or the theme. As long as you have a brain for the cryptic and a grasp on the English language you’re good to go!

None of our games require any prior knowledge of the City, the area or the theme. As long as you have a brain for the cryptic and a grasp on the English language you’re good to go!

All you need is a phone and a brain for the cryptic! However, we recommend a fully charged phone, a charger (our clue hunts can easily be done within one phone charge but never hurts to play it safe!) a bottle of water (stay hydrated!) and suitable clothing!

Fear not! Our clue hunts have scheduled breaks in which the play time is paused and typically these will be in a place where food/snacks/drinks are available, just because it’s a cryptic adventure, doesn’t mean it has to be done on an empty stomach!

At Capital Clue Hunts we are always innovating and changing our games based on user feedback, we are also always looking to expand our repertoire so do keep checking back for new clue hunts! Perhaps you fancy yourself as a clue hunt designer? Well, why not get in touch? See the contact page or email info@capitalcluehunts.com

We put the customer first, you can request a refund for any reason.

For what reason would it be advisable for me to think about business content? That might be little bit risky to have crew member like them.

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you can contact our support.

For what reason would it be advisable for me to think about business content? That might be little bit risky to have crew member like them.